jAlert Logo

jAlert FAQ provides answers to frequently asked questions about your information, how notifications will be sent, and supported features.

To review or modify your jAlert contact information, log on to jWeb and click on the jAlert channel located on the Welcome Tab. Log into the system using your campus netlogin and password. For technical assistance with logging into the system, please contact the OIT HelpDesk at 731-424-3520 x50294 or helpdesk@jscc.edu.

What is jAlert?

jAlert is a mass notification system comprised of email, voice and text messaging that is designed to send emergency and informational messages to thousands of individuals in minutes.

JSCC students, faculty and staff are subscribed to alerts via three methods: voice messages to multiple phone numbers (mobile or other); text messages to multiple cell phone numbers; and email messages to multiple email addresses. Active JSCC email addresses are pre-populated in the system and cannot be removed. Emergency messages are sent via a system provided by Regroup. jAlert will be used in tandem with other campus communication tools.

Why you have been enrolled for the jAlert voice and text message component?

Because students, faculty and staff are constantly on the move, this system provides the flexibility for you to receive emergency messages on multiple devices. jAlert will be used to distribute important information regarding emergencies that dictate immediate action and to convey critical, time-sensitive information. It will be used along with other tools including jWeb, email, the JSCC web site, local media and other methods.

Who can sign up for jAlert voice and text messages?

All JSCC current students, faculty, and staff who have a valid jWeb user account are sign up to receive text, voice and email message alerts

Individuals who do not have a valid jWeb account but would like to participate in jAlert should contact the Public Relations Office at pr@jscc.edu to request access to the system.

Will I receive jAlert messages if I don’t sign up through the jAlert dashboard in jWeb?

You will still receive JSCC emergency messages via your official campus email address, text messages and home telephone number. Upon entry into the Alert system you are automatically placed on The JSCC All Emergency group and the JSCC informational group. Any contact information that is in the JSCC alert system will only be used for notifications and will not be shared.

Who implements jAlert?

jAlert is managed by the JSCC Public Relations department, in conjunction with the President’s office, Campus Police and Information Technology. Questions regarding the jAlert system should be directed to Public Relations at 731-425-2652 or pr@jscc.edu.

What kind of alerts will be sent?

The system will be used to distribute information regarding emergencies that dictate immediate action, to convey critical, time-sensitive information or to send information to groups of students such as the TN Promise students.

Examples of situations when jAlert may be activated for immediate action include severe weather (tornado warnings or other significant weather events), building evacuations, dangers requiring lock-down or shelter-in-place, or other emergencies requiring immediate action. The message will direct you where to go for further information or what action to take. Following a warning, the alert system may be used to provide additional messages or an “all-clear” announcement. jAlert will also be tested on a routine basis. System tests will be announced in advance by your JSCC email account.

Less urgent messages such as closing the school or cancelling or delaying of classes will be announced using jAlert text messages as well as JSCC homepage, Facebook fan page, Twitter, jWeb announcement, and local media.

Informational messages will be sent via text, email, and voice messages.

How does jAlert work?

jAlert is a hosted and managed system. You will not need special hardware or software to receive messages. It is a multi-modal service that can disseminate emergency messages through:

SMS text messages: Faculty, staff and students may register multiple cell phone numbers for receiving SMS text messages through jAlert.  Cell phone numbers registered for text messaging will also receive voice message alerts.

Voice messages: Faculty, staff and students may register multiple phone numbers (cell or other) with jAlert. Voice messages will be sent to these phone numbers.

NOTE: You will receive emergency alerts to all phone numbers and email addresses registered with jAlert, according to the preferences you specify in your jAlert profile. The first phone number listed in your profile is considered the top priority number, and will receive voice/text message alerts before the message is sent to the other (non-priority) phone numbers.

Can I opt out of the system after I sign up and can I update my contact information being registered?

You can log into jAlert at any time to update or modify your contact information (with the exception of your official campus email address). Whenever your phone number or alternate email address changes, it is very important that you update this information with jAlert to ensure you continue to receive alerts through the system. Any changes also need to be communicated to the JSCC Records Office for updating your student records.

Also once you log into jAlert, you can opt out or in to any of the groups via the dashboard. However, you cannot opt out of the JSCC All Emergency Group.

Users can opt-out of a distribution group by replying to the text message received with ‘Stop’

Are there any costs involved if I sign up for the system?

JSCC does not charge faculty, staff, students or affiliates for the jAlert service. If you do not have a text messaging contract as part of your cellular service, there may be a small charge for any text messages that you receive. You should check with your cell phone carrier to determine what these costs may be.

Will my contact information remain secure, and will it be used for any other purposes?

The information collected for jAlert is securely maintained and will not be shared. It is only used to distribute information regarding emergencies that dictate immediate action or to convey critical, time-sensitive information.

How can I recognize messages from jAlert?

Email: Emails sent from jAlert will come from an @jscc.edu email address.

SMS text messages: Regular text messages will come from “30890”. Emergency messages will come from “58339”

Voice messages: The phone number you will see in your caller ID will be 731-424-3520. You should program this number into your phone so you will immediately recognize it as an urgent call.

Where can I find additional information about emergency procedures or emergency situations?

Information about existing emergency procedures and emergency preparedness is available by contacting the Campus Police Department at 731-425-2647. During an emergency, details and updated information regarding the specific emergency will be provided on the JSCC home page at www.jscc.edu