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jAlert Policy

Policy

The School Cast System provides effective communication with campus community members through telephone, voice mail, email and text messaging. Telephone and e-mail messages will be sent to all students or by pulling distribution groups from the Banner system. Text messaging will be sent only to those students who opted in to receive emergency messages for Priority 1 and 2 announcements. Priority 3 announcements will be sent only to those who opted in for informational text messages.

This tool will be used in a controlled manner to address institutional priorities and maximize effectiveness. Overuse of the system could result in apathy and frustration. Therefore, the School Cast System will be used only for the following priorities unless otherwise approved by the President:

Priority 1 - Campus Emergencies

  • Fire
  • Tornado/severe storm
  • Earthquake
  • Lockdown/active shooter
  • Other events that threaten the safety of community member

Priority 2 - Urgent Announcement

  • School closing
  • Canceling classes for situations affecting safety or physical plant issues.

Priority 3 - Enhancing Enrollment

  • Recruitment
  • Orientation
  • Registration
  • Financial Aid
  • Advising
  • Student accounts
  • Confirmation
  • Other requests as deemed appropriate

Points of Control and Implementation:

The President or their designee will approve all Priority 1 and 2 announcements.

The Director of Environmental Health and Safety- will issue all Priority 1 and 2 messages, In the event of their absence, the Coordinator of Public Relations and Marketing will approve and issue such messages.

The Coordinator of Public Relations and Marketing - will approve and issue all Priority 3 messages. In the event of their absence, the college's Web Administrator will approve and issue such messages.

Process:

  • Priority 1 and 2 announcements will be issued upon the determination of the President of the college or their designee. The President or designee will notify the Director of Environmental Health and Safety with the specific message to be issued.
    • The Director of Environmental Health and Safety, or, if they are unavailable, the Coordinator of Public Relations and Marketing, will issue the announcement.
    • Those wishing to be removed from the text/phone alerts should send an e-mail to the Director of Environmental Health and Safety providing all phone numbers to be removed and associated name. The Director will "opt out" those phone numbers.
  • Priority 3 announcements will be issued based on an online request submitted thru jWeb's work order channel under the message center link. The request will go to the Coordinator of Public Relations and Marketing, pending the Coordinator's approval.
    • The Coordinator of Public Relations and Marketing will monitor and evaluate the number of messages issued, the type of messages, and recipient target groups to eliminate overburdening recipients.