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Complaint Log Procedures

Approved by: Dr. George Pimentel, President

Original Date Effective: 2021-08-25

Last Modified: 2014-08-25

In order to address student complaints and appeals in a timely and efficient manner, Jackson State Community College logs and tracks student complaints/appeals using the following procedure. 

  1. Complaints received in writing, through the JSCC e-mail, by voice mail, or in person are routed to the appropriate designated individuals: the Administrative Assistants to the President and Vice Presidents.  Complaints received through the JSCC website are routed to the appropriate Vice President.
    1. Appeals will follow the institution’s process set forth for the type of appeal.
  2. All formal complaints/appeals received by e-mail, by voice mail, or in person will be logged by one of the designated individuals in the complaint log (i.e. an Excel spreadsheet) located on a shared drive. Complaints received through the JSCC website are automatically logged on the same shared drive.  Complaints will then be assigned to an appropriate office for resolution.
  3. The complaint log will include: name and J-number of the student, the nature of the complaint, the name of the persons logging the complaint, the date of initiation, the assigned office, the date of resolution, and the location of complaint file.
  1. The President/Vice Presidents will periodically review the complaint log as needed.